Homeowners Claim

In the event of a loss, report your claim to us as soon as possible at (978) 345-2505 or (888) 345-2755 during our regular business hours Monday - Friday 8:30 am to 5:00 pm. If you need help when our office is closed, here is some helpful information:

For fire or water damage loss, the following services are available 24 hours:

ServiceMaster
24 hour Emergency
(800) 835-6591
http://smbywilliams.com/

Sterling Quality Cleaners
24 hour Emergency
(800) 352-6802
http://www.sterlingqualitycleaners.com

PuroClean
24 hour Emergency
(866) 370-1083
http://www.purocleancentralmass.com

ServPro
24 hour Emergency
(800) 737-8776
http://www.servpro.com

For falling tree damage due to windstorm or ice:

  • Take pictures before removing the tree and debris. It is ok to proceed with clean up before reporting your claim to us.
  • Your damaged dwelling & personal property (excluding your landscaping) caused by a falling tree is generally covered under your homeowners policy subject to your deductible.
  • Coverage for the cost of removing the fallen tree varies by company. If the tree has damaged your dwelling, coverage for removal generally applies.
  • Contact Halstead Insurances as soon as possible to determine the extent of coverage on your policy.

After hours claim reporting phone numbers: 

Arbella (800) 272-3552
Cambridge Mutual (800) 225-0770
Commerce Insurance (800) 221-1605 ext.66
Mass Property (800) 392-6108
Merrimack Mutual (800) 225-0770
National Grange (877) 425-2467
Patrons Mutual (800) 800-0863
Peerless (800) 332-3226
Safety Insurance (800) 951-2100
Travelers (800) 252-4633

 

Other important steps to take:

  • Do not discard any damaged property.
  • Photograph damages if possible.
  • Police must be notified if theft is involved.
  • Prepare a list of damaged or missing items.
  • For liability losses, send all legal documents to our office immediately upon receipt.